Terms and Conditions

Terms & Conditions

1. General

All goods remain the property of Valerie Nerva until payment is made in full
All images remain the copyright of Valerie Nerva
We reserve the right to amend these Terms and Conditions at any time.

2. Returns Policy

We operate a Returns Policy in accordance with The Consumer Contracts Regulations 2013.
Non commissioned artworks – If you wish to cancel your order for any reason you must inform us in writing within 14 working days of placing the order. If the goods have already been dispatched then you are responsible for returning the goods. Goods must be returned within fourteen days of receipt and must be in their original condition and undamaged. A full refund, including postage costs will be made upon the satisfactory return of the goods.
Commissioned artworks – Acceptance of bespoke work will be confirmed via email following receipt of images of the work. If the goods are received and the goods reflect the images, and the goods are undamaged, then no refund will be offered. If you require any subsequent changes to be made to the goods, then you will be responsible for all postage costs incurred after the first delivery of the goods. Commissioned Artwork deposits are non-refundable.
Damaged Artwork. All artwork is dispatched by recorded delivery. Please check your package before you sign, as by signing you are accepting responsibility for the package. No refund can be offered once the package is signed for. If the goods are damaged a full refund may be offered following submission of photographic evidence of the damage.

3. Delivery Costs

Delivery costs are approximate and may vary depending upon size of artwork and country posted to. I will contact each purchaser if there is going to be any variation to discuss before sending, and to discuss customer requirements.

United Kingdom
Artcards and giclee prints Free
Canvas prints Free
Original paintings Currently Free

Artcards and giclee prints £15
Canvas prints £35
Original paintings will be, where
possible, taken off stretcher bars,
rolled and sent in a postal tube.
Paintings on mdf and canvas
Board will be sent unframed. £35 approx.